Terms & Conditions

1. Agreement to Terms

These General Terms of Service ("General Terms") are a legal agreement between you (“you,” “your”) and Double C Solutions Pty Ltd (“Double C,” "C2Till", "C2Pay", “we,” “our” or “us”), and they govern your access to and use of our services, including any websites, applications, software, hardware, cloud-based platforms, and other products or services we offer (collectively, the “Services”).If you are using the Services on behalf of a business or organisation, you confirm that you are authorised to bind that entity to these terms and that you accept these terms on its behalf.

By using any of our Services, you agree to be bound by these General Terms and any other policies or terms incorporated by reference (collectively, the “Terms”).

2. Additional Terms

Depending on the Services you use, additional terms may apply. These include (but are not limited to):Payment Terms – for payment processing or billing services

Point of Sale Terms – for use of Double C’s point of sale features

Hardware Terms – for use or purchase of Double C-approved hardware

Direct Debit Agreement – for recurring billing or payment authorisations

Marketing and Loyalty Program Terms – if applicable to your customer program

AI or Automated Services Terms – if you use AI-powered tools or features

By using any part of the Services, you agree to be bound by the applicable Additional Terms relevant to those Services.

3. Privacy

By using our Services, you consent to the collection, use, and disclosure of your personal information as outlined in our Privacy Policy. You also agree to comply with all relevant data protection laws, including the Privacy Act 1988 (Cth) and SPAM Act 2003 (Cth), and ensure that any personal data you provide or manage through the Services is collected and handled lawfully, fairly, and transparently.

4. Account Registration

To access certain Services, you may be required to create an account (“Double C Account”, "C2Till Account", "C2Pay Account"). When registering, you must provide accurate and complete information and keep it up to date. You are responsible for all activities that occur under your account, including those by any authorised or unauthorised users.

We may suspend, limit, or terminate your account if we find that the information you provided is inaccurate, incomplete, or misleading, or if you breach these Terms or applicable laws.

5. Restrictions

You may not, and you must not permit any third party to, directly or indirectly:

Export or re-distribute the Services;
Access or monitor any material or information on any Double C system using automated tools (such as bots, spiders, or scrapers), unless you have entered into a written agreement with Double C specifically permitting such access;
Circumvent, disable, or interfere with any technical limitations of the Services or any security-related features;
Decompile, disassemble, reverse engineer, or attempt to derive source code from the Services;
Knowingly disrupt the performance or functionality of the Services or interfere with other users’ access to them;
Copy, reproduce, modify, publicly display, republish, transmit, resell or distribute any part of the Services or materials from Double C without permission;
Allow others to benefit from the Services through resale, rental, leasing, or other commercial arrangements unless authorised by us;
Transfer your rights under these Terms to another party without our prior written consent;
Use the Services in any way that distracts you from safe practices, including compliance with road rules and safety laws;
Use the Services for activities related to the sale of weapons, ammunition, or any other items intended to cause physical harm;
Use the Services for illegal activities, or in a way that could expose Double C, its users, or partners to harm or legal risk;
Use the Services in any manner not expressly permitted by these Terms.

If we reasonably believe your Double C account has been used for unlawful or unauthorised purposes, you authorise us to share relevant information (including account and transaction details) with law enforcement or regulatory authorities as required by law.

6. Compatible Devices and Third-Party Carriers

We do not guarantee that the Services will work with every mobile device or carrier. Your use of the Services may be subject to your mobile service provider’s standard fees, including data or message rates.

You must not use a modified device (e.g. "jailbroken" or otherwise tampered with) in a way that violates the manufacturer’s or service provider’s guidelines. Such use may compromise your access to the Services.

7. Your Content

Certain features of the Services allow you to upload or submit content — such as product descriptions, logos, feedback, promotions, customer information, and other materials (“Content”).

By uploading or submitting any Content, you confirm that:

You own the rights to that Content, or have the authority to share and use it;
You grant Double C (and our affiliates, service providers, and successors) a worldwide, non-exclusive, royalty-free, transferable, perpetual licence to use, display, reproduce, distribute, modify, adapt, and create derivative works from your Content — including for the purposes of operating and promoting the Services.

This includes consent under the Copyright Act 1968 (Cth) and applies even if your account is terminated, unless you request removal of your Content (except where archived versions may persist for system integrity).

You must not upload or share Content that:

Is unlawful, misleading, offensive, or defamatory;
Contains explicit, obscene, or harassing material;
Encourages unlawful behaviour or infringes on the rights of others (e.g. privacy or intellectual property);
Contains harmful or malicious code or files;
Promotes competitors of Double C in a way that conflicts with our commercial interests;
Is otherwise deemed harmful or inappropriate in our reasonable discretion.

Although we do not actively monitor all Content, we may (acting reasonably) remove any Content that violates these Terms. We may also monitor user accounts and Content to detect abuse or fraudulent activity. You understand that while using the Services, you may be exposed to content from other users that you find objectionable. Double C is not liable for user-generated Content except where damage arises from our negligence, fraud, or misconduct.

8. Intellectual Property Infringement

At Double C, we respect the intellectual property rights of others and expect our users to do the same. We maintain a Copyright and Trademark Policy that outlines how we handle third-party claims of intellectual property infringement.

If we receive a valid notice that your content infringes someone else’s rights, we will respond in accordance with that policy, which may include removing the infringing material and, in the case of repeat infringement, suspending or terminating your Double C account (see Section 12).

9. Security

We take reasonable steps to protect the information you provide to Double C. We use technical and organisational measures to help safeguard your data from accidental loss and from unauthorised access, use, modification, or disclosure.

However, no system is completely secure. While we work hard to protect your information, we cannot guarantee that unauthorised third parties will never be able to bypass our security measures or misuse your personal information. You share information with us at your own risk.

You are responsible for maintaining the confidentiality of your password and for managing access to your mobile devices or computers used to access the Services. You agree to notify us immediately if you suspect unauthorised use of your password or Double C account, or any other security breach.

In the event of a dispute over account ownership, we reserve the right to make a final decision, acting reasonably. Any disagreement regarding our decision will be handled in accordance with Section 23 (Dispute Resolution).

10. Communications

By creating a Double C account or providing your contact details, you agree to receive communications from us, which may include:

Emails
Text messages
Phone calls
Push notifications

These communications may relate to service updates, receipts, account activity, support, security alerts, marketing, or promotions. Some messages (like security or billing notices) are necessary for the use of the Services and may not be opted out of.

Promotional emails may be unsubscribed from at any time by clicking the unsubscribe link within the email. You can also opt out of promotional phone calls or marketing texts by informing us directly or replying STOP to text messages.

Please note that opting out of promotional messages does not affect essential service communications, and doing so may limit some aspects of your experience with the Services.

11. Paid Services

Double C offers both paid services (“Paid Services”) and free services (“Free Services”). Paid Services may be offered on a recurring basis (“Subscription Services”) or on an as-used or transactional basis (“A La Carte Services”).

By signing up for a Subscription Service (including following a free trial, if applicable), you agree to pay the associated subscription fee and any applicable taxes (“Subscription Fee”). By using an A La Carte Service, you agree to pay the usage-based fee and any applicable taxes at the time of use (“A La Carte Fees”). Together, these are referred to as “Paid Service Fees”.

Paid Service Fees may be charged to a debit or credit card linked to your Double C account. If no payment method is on file, we may deduct the fees from your transaction proceeds or linked bank account. For hardware-related services, fees must be paid via debit or credit card only.

Unless otherwise stated in the Subscription Service’s specific terms, Subscription Fees will be charged on the first day of each calendar month until you cancel. You may cancel any Subscription Service at any time in your account settings. If you cancel, you will retain access until the end of the current billing cycle, but no refunds or credits will be issued for previously paid Subscription Fees.

We reserve the right to update Subscription Fees with at least 30 days' advance notice. Your continued use of the Subscription Services after such notice constitutes your agreement to the new fee.

12. Taxes

For the purposes of these Terms, “Taxes” include all taxes, charges, levies, duties or similar assessments (including GST), whether now existing or imposed in the future by any governmental authority.

Unless otherwise stated, all Paid Service Fees are exclusive of Taxes, including Goods and Services Tax (GST). You are responsible for identifying, calculating, collecting, remitting, and reporting all Taxes related to your use of the Services and your business activities. This includes:

Registering with the appropriate tax authorities;
Determining if GST applies to your transactions;
Collecting and remitting GST and other applicable taxes.

Double C does not act as a marketplace, marketplace provider, or facilitator under any GST or tax law and you agree not to treat it as such in your tax filings.

Where required by law, Double C may charge applicable Taxes, including GST, which you agree to pay. If you provide valid documentation showing you’re exempt from certain Taxes, we will rely on that documentation to the extent permitted by law.

We may be legally obligated to report certain financial or tax-related information to government authorities and/or to you (e.g., annual payment summaries). By using the Services, you authorise Double C to fulfil such obligations and agree to provide any necessary information to support this.

If withholding tax or similar deductions are required by law, Double C may deduct those amounts before remitting payment to you, and those deductions will be considered properly paid.

Double C does not provide tax advice. For guidance related to your tax obligations, please consult a qualified tax advisor.

13. Modification and Termination

We may suspend or terminate these Terms or any related agreements at any time:

Under the circumstances described in Section 8 (Intellectual Property Infringement);
If you violate these General Terms, any applicable Additional Terms, or our publicly posted policies and:
- The breach is material (e.g., IP infringement, Section 5 violations);
- The breach cannot be remedied; or
- You fail to remedy the breach within a reasonable timeframe after we notify you;
If you engage in unlawful, fraudulent, or abusive conduct;
If you mistreat, threaten, or harass our staff.

We may also terminate your access to the Services for any reason with 30 days' notice.

Double C may change or discontinue any Services, feature, or functionality by giving you reasonable prior notice where possible. If such a change materially affects your existing rights or obligations, we will provide at least 10 days’ notice to the extent required by law.

You may terminate your agreement with Double C at any time by deactivating your account in your settings. No termination fee applies.

14. Effect of Termination

If your Double C account or these Terms are suspended or terminated for any reason:

(a) All rights and licenses granted to you under these Terms will immediately end;
(b) You must stop using all Double C Services right away;
(c) We will retain your information and account data in compliance with legal obligations;
(d) Double C will not be liable for any compensation, damages, or reimbursements arising from your loss of access to the Services or deletion of data, except in cases of our own breach of these Terms, fraud, gross negligence, or intentional misconduct.

The following sections will continue to apply even after your account is terminated:
6 (Your Content), 7 (Intellectual Property Infringement), 13 (Effect of Termination), 15 (Ownership), 16 (Indemnity), 17 (Warranties), 20 (Limitation of Liability), 21 (Third-Party Products), 22 (Disputes), 23 (Arbitration), 24 (Governing Law), 25 (Assignment), 26 (Third-Party Services), and 27 (Other Provisions).

15. Your Licence

We grant you a limited, non-exclusive, non-transferable, revocable license to use the Services we provide, including:

A royalty-free license to use any Free Services;
A license to use Paid Services as long as your subscription or usage fees are paid and your account remains in good standing.

You may not sublicense any part of the Services. We may also provide updates to the Services from time to time. You must install these updates to continue using the Services, and they may be subject to additional terms when provided.

16. Ownership

Double C (and its licensors, if any) owns all rights, title, and interest in the Services, including all intellectual property rights. These Terms do not grant you any ownership or rights in Double C’s trademarks, service marks, or any part of the platform.

For clarity, “Intellectual Property Rights” refers to all types of legal rights including, but not limited to, copyrights, trademarks, patents, trade secrets, moral rights, publicity rights, and any similar rights worldwide, whether registered or not.

If you submit suggestions, feedback, or ideas to us ("Ideas"), you agree that:

The submission is voluntary and without obligation;
We may use, share, or implement your Idea without compensating you;
Your Idea may be disclosed publicly or shared with others without restriction.

17. Indemnity

You agree to indemnify and hold harmless Double C, its partners, payment processors, and all related employees, agents, and affiliates against any claims, costs, damages, or losses (including taxes, penalties, and legal fees) that arise out of:

(a) Your violation of any third party’s rights (e.g., intellectual property, privacy, publicity);
(b) Your breach of any laws in Australia or elsewhere in connection with your use of the Services;

This does not apply where such claims arise due to fraud, negligence, or intentional misconduct by Double C or its leadership.

18. Representations and Warranties

By using Double C's Services, you confirm and warrant that:

(a) If you're an individual, you are at least 18 years old;
(b) You are legally able to register for and use the Services and have the authority to agree to these Terms;
(c) Any information you provide (including your business name, ABN, ACN, or other identifiers) is truthful and accurate;
(d) You and all your transactions comply with all relevant Australian federal, state, territory, and local laws, including those related to tax, consumer protection, and employment;
(e) You’ve obtained any necessary consents (such as for handling personal data or sending marketing emails) required by law;
(f) You will not use our Services for any fraudulent, harmful, or unlawful purposes, or in ways that could interfere with our platform;
(g) You will use the Services in accordance with these Terms.

Double C’s Services are primarily operated from Australia, the United States, and Japan. We make no guarantees that our Services are appropriate for use outside Australia. You may not use our Services if you are based in a country subject to Australian or U.S. sanctions or are listed as a restricted individual or entity.

19. Australian Consumer Law – Consumer Guarantees

Nothing in these Terms limits any rights you may have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)).

If you are considered a “Consumer” under that law, we acknowledge that the Consumer Guarantees set out in Division 1 of Part 3-2 apply to the goods or services we provide. These guarantees ensure, for example, that services must be provided with due care and skill and that goods must be of acceptable quality.

“Consumer Guarantee” refers to these legally binding guarantees, including any warranties that are explicitly stated.

20. Australian Consumer Law – Limitation of Liability

Where you are a Consumer, and to the extent allowed by law, our liability for breaching a Consumer Guarantee is limited to:

For goods:
(i) Replacement or equivalent goods;
(ii) Repair;
(iii) Reimbursement of replacement or repair costs.
For services:
(i) Re-supply of services;
(ii) Reimbursement of the cost to re-supply the services.

21. Limitations of Liability and Damages

If Consumer Guarantees apply, our liability is limited as described in Section 20.

Otherwise, and to the maximum extent permitted by law:

Double C and its partners, service providers, affiliates, employees, or representatives (“Excluded Parties”) are not liable for:
- Any indirect, special, incidental, or consequential damages;
- Loss of profits, goodwill, data, business opportunities, or reputation;
- Any loss arising from hacking, tampering, or unauthorised access to your account or data,
  unless caused by our fraud, negligence, or willful misconduct.
The total amount of damages we may owe you, if any, will not exceed the greater of:
- (i) The fees Double C earned from you in the past 12 months, or
- (ii) AUD $500.

These limits apply regardless of whether the claim is based on contract, tort, negligence, strict liability, or otherwise, even if we were told such damage could happen. Some laws may not allow exclusions like this, so these limits apply to the fullest extent allowed under Australian law.

22. Third-Party Products

Any third-party hardware or products offered with our Services are provided under the terms, warranties, and support agreements of the third-party manufacturer, unless Consumer Guarantees under Australian Consumer Law apply (see Section 18).

Double C does not endorse or take responsibility for any third-party products, websites, services, or advertisements accessible through our Services. Any transaction you enter into with a third party is between you and that third party, and we are not responsible for monitoring or enforcing those arrangements.

If Consumer Guarantees apply, our liability is governed by Section 19. Otherwise, Double C is not liable for any indirect, special, incidental, or consequential damages relating to your use of third-party products or services, or for more than the amount you paid for the product involved.

23. Disputes

A “Dispute” means any disagreement, issue, or claim between you and Double C arising out of or related to these Terms. This includes disputes relating to contract terms, tort claims, equitable relief, statutory rights, or any other legal grounds under any applicable Australian or international laws.

24. Binding Individual Arbitration

If a Dispute arises, both you and Double C agree to resolve it through binding arbitration by a neutral arbitrator. The arbitrator has the authority to award the same remedies a court could.

Arbitration will follow the Resolution Institute Arbitration Rules, with modifications as stated here. The arbitrator will decide any disputes about whether these Terms (or any parts) are valid, enforceable, or subject to arbitration, including any defences such as waiver, delay, or estoppel.

Arbitration will be individual only — not class actions or group proceedings. The decision of the arbitrator is final and may be enforced in a court of law.

If you're making a claim, Double C won’t seek legal fees unless the arbitrator finds your claim was frivolous.
Consumer claimants (those using Services for personal or household use) may choose to resolve disputes in a small claims tribunal instead of arbitration.
Either party may seek urgent relief in the form of an injunction if necessary.

Any legal proceedings (outside small claims) will be handled in the courts of Victoria, and you agree to this non-exclusive jurisdiction.

25. Governing Law

These Terms and any related Disputes are governed by the laws of Victoria, Australia. Both you and Double C submit to the non-exclusive jurisdiction of the courts of Victoria.

“Law” means all applicable laws, including common law, statutes, regulations, and government policies relevant in any jurisdiction with authority over these Terms.

26. Assignment

You may not assign or transfer your rights or responsibilities under these Terms to anyone else. Any attempt to do so is void. Double C may transfer or assign our rights and obligations without restriction.

27. Third-Party Services and External Links

Our Services may feature products, services, or offers from third parties, including developers who build tools or add-ons that use Double C’s systems (“Third-Party Services”).

If you choose to use any Third-Party Services:

You are responsible for reading and agreeing to their terms and conditions;
Double C is not responsible for their performance or any issues that arise;
Any dispute with the third party must be resolved directly with them.

The Services may also include links to third-party websites. These links do not imply endorsement. These websites are governed by their own terms and privacy policies, not ours. Use them at your own risk.

We disclaim all liability for third-party websites and services, unless the issue arises from our own fraud, negligence, or willful misconduct.

28. Other Legal Terms

If any part of these Terms is found to be unenforceable, the rest will still apply. That part will be interpreted to achieve the intent as closely as possible under the law.
These Terms don’t limit any rights we may have under intellectual property, trade secret, or other applicable laws.
If these Terms ever conflict with another agreement or policy, these Terms will apply to the conflicting issue.
No waiver of any part of these Terms will be considered ongoing unless we state it in writing.

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